I missed my train to go home for Christmas from university due to a crash near the station. I was completely broke and knew I wouldn't be able to afford another ticket. Life just got on top of me knowing I'd have to spend Christmas alone in my student house and not being about to see my grandad who was in rapidly declining health. I was bawling my eyes out on the platform when a janitor(?) appeared out of a hidden stock room under a stair well and brought me some tissues.

He found out why I was so upset and said leave it to me. Took me to the customer service desk and got them to reissue me a ticket for the next train home. I was so thankful I started bawling again and he went on his way.

Then just before I was about to get my train he found me on the platform and gave me some snacks and a can of coke and its just the nicest thing a stranger has ever done for me.