Southwest Employees Look After Passenger's Pet Fish That Was Not Allowed On Flight
September 19, 2022
Two Southwest Airlines employees cared for a passenger's pet fish for nearly 4 months when it was not allowed on a flight.
Ismael, Jamee and Kira / Credit: Southwest Airlines
Southwest Airlines posted on Facebook on social media that Kira Rumfola learned she could not take her fish, Theo, on the plane with her after finishing her freshman year at college.
A customer service agent, named Ismael, talked to Kira and her father about the options available.
When nothing worked out, Ismael offered to take the fish home and care for it himself while Kira was home for the summer.
Credit: Southwest Airlines / @SouthwestAir
Ismael and his fiancé Jamee, who is also a Southwest Airlines employee, kept Kira updated on Theo through text messages. The couple regularly sent Kira pictures of Theo.
They even bought the fish a bigger bowl.
Credit: Southwest Airlines / @SouthwestAir
Almost four months later, Kira returned to Tampa for her sophomore year and met up with Ismael and Jamee to pick up Theo.
Kira reunites with Theo / Credit: @SouthwestAir
The couple let Kira know to reach out if she ever needed anything.
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