"I thought it might be worth telling you of a positive encounter in Lidl Deansgrange during Christmas week. On completing my shop, I found I did not have a credit card and only €20 cash on me to pay just under €70.

Aneta on the till who did not know me from Adam, seeing my predicament immediately offered to use her own credit card and pay without any conditions. I promised to call in and pay the following day. There was no reason for her to do this but she did and saved me great distress. Now that's customer service. Thank you Aneta."

Source: Email sent to Pricewatch / The Irish Times.