Chic-fil-A Went Above And Beyond To Fix A Mistake

By lauren • July 23, 2013

I wanted to share about my experience today at Chick-fil-A in Abingdon, Maryland. I went through the drive-thru and ordered my son a kids meal. When we got home, I opened the bag and realized they had given me fries and a chocolate milk, but no chicken nuggets. I called the restaurant and the lady told me that if I lived close-by, she would bring me another kid's meal and a meal for myself because of the inconvenience.

So about 10 minutes later, this sweet lady shows up at my door with a meal for my son and a meal for me, apologizing relentlessly for their mistake. This woman had no idea that I was 8 months pregnant with a 2 year old son, just that I was a customer who didn't receive all of my food.

I am SO grateful to have an establishment so close-by that cares for their customers like this. Thank you, Chick-fil-A, you will be seeing us again very soon!

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