Mailman Loses Retainer, Gets A Heartwarming Surprise From Local Dentist

May 1, 2025

It started with a simple note—and turned into a sweet act of kindness.

@providencepdo

Hugo, a mailman in Charlotte, North Carolina, recently misplaced his retainer.

While delivering mail to Providence PDO, a local dentist's office, he left a handwritten message asking, “I was wondering if you make retainers. I ask because I recently lost mine.”

@providencepdo

He never expected what came next.

The dental team not only responded—they offered to make him a brand-new retainer completely free of charge!

@providencepdo

The story unfolded through a series of adorable note exchanges, which the office shared on TikTok, spreading smiles far beyond Charlotte.

@providencepdo

@providencepdo

@providencepdo

We love to see this kind of kindness in action—thank you, Providence PDO, for making someone’s day a little brighter!