How Delta Airlines Helped A Woman Say Goodbye To Her Mom Just In Time

January 13, 2025

Delta Airlines employees ensured that a woman made it to her mother's bedside in North Dakota just in time to say goodbye.

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

Hannah White shared the emotional story on TikTok, thanking Delta for making what seemed impossible, possible.

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

Hannah’s journey began with a heartbreaking call from her family, informing her that her mother, who was in the hospital recovering from surgery for pneumonia, had gone into septic shock.

The message was clear: she needed to come “immediately.”

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

Hannah booked the first available flight out of Dallas, with a connection in Minneapolis to Bismarck Municipal Airport. However, mechanical issues on her first flight delayed takeoff by over an hour, putting her connection in jeopardy.

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

“I knew if I didn’t make my connecting flight, I wouldn’t see my mom until the following day, and we weren’t sure she’d be alive,” Hannah shared.

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

But the attendant didn’t stop there.

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

An hour later, the flight attendant returned with an incredible update.

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

Delta Captain Keith Napolitano, who made the critical decision, told CNN, “The stars don’t always align where I have the immediate ability to affect the outcome, but this was one of those cases where I felt it was possible.”

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

To further ensure she made it, the crew bumped Hannah to a first-class seat so she could deplane quickly.

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

Everyone came together to ensure Hannah could be by her mom’s side.

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

Upon reaching her second flight, the staff greeted her with warmth and urgency.

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

“We’ve been waiting for you, Hannah,” they told her.

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

Hannah’s mother passed away the next day, but not before the two shared precious final moments together.

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

Grateful beyond words, Hannah expressed her thanks to Delta in her video: “Thank you, Delta. You gave me the gift of time. You have a forever customer in me.”

Delta helps woman see her mom before dies
Credit: @xoxohannahwhite on TikTok

This story serves as a reminder of the extraordinary kindness and humanity that can be found even in the most challenging moments.