Internet Technician Goes Above And Beyond For Mother Having A Rough Day
January 11, 2020
A special needs toddler in Greenville, South Carolina formed an unexpected bond with a Spectrum Internet technician working at his home.
Credit: Jessica Nash Donnahoo
The boy's mother, Jessica Donnahoo, wrote a Facebook post directed to Spectrum Internet to express her gratitude for Robert's kindness toward her child.
This is what she wrote:
"Dear Spectrum Internet,
Today your technician Robert came to our home to upgrade our internet and help us start up TV streaming. He walked into a mess.
My son, Sailor, is three years old. He was born with two rare brain defects and he is blind. He is unable to communicate his needs, and today has been rough for him. He has been crying all morning. I've been trying to soothe him while also meeting the needs of my two year old daughter, cleaning, washing dishes, and doing laundry while my husband works.
It's just been a tough day.
When Robert walked in and started talking, Sailor ran to him and reached up. Robert didn't seem bothered at all and, instead, held my son off and on for the whole 45 minutes he was in our home. He snuggled him close while I folded laundry.
It was a huge relief to this tired momma.
Robert could have walked in, rushed, and left but instead he saw a need greater than internet and met it. That’s beyond customer service - it's humanity at its best.
Robert deserves a raise... a promotion... something! He’s an asset to your company and I will never forget his kindness.
Sincerely,
Jessica"
Click Here For The Most Popular On Sunny Skyz
A Husky Was Lost. Owners Found Him With A Drone - Hanging Out With Bears
Dog Completely Changes From Black To White
Cat's Face Shows Opposite Of Gratitude After Being Rescued
A First Birthday Reunion Party For The Whole Litter, Mama Pup Included
This Senior Dog Sanctuary Celebrated 12 Years With A Dog Prom
Local Police Department Makes Public Statement To Community On Taylor Swift's New Album
Man And Dog Left Stunned After Cat FLIES Across The Room
The Cat Chooses You: A Boy's Heartwarming Shelter Adoption Story
'Thing Kept Attacking Me': Squirrel Defends Man's Home From Burglar
Dog's Hilarious Windshield Wiper Chase Captured By Motorist
Owner Purrfectly Captures Cat's Two Opposite Personalities In Viral Video