Internet Technician Goes Above And Beyond For Mother Having A Rough Day

January 11, 2020

A special needs toddler in Greenville, South Carolina formed an unexpected bond with a Spectrum Internet technician working at his home.

spectrum internet technician holds crying boy
Credit: Jessica Nash Donnahoo

The boy's mother, Jessica Donnahoo, wrote a Facebook post directed to Spectrum Internet to express her gratitude for Robert's kindness toward her child.

This is what she wrote:

"Dear Spectrum Internet,

Today your technician Robert came to our home to upgrade our internet and help us start up TV streaming. He walked into a mess.

My son, Sailor, is three years old. He was born with two rare brain defects and he is blind. He is unable to communicate his needs, and today has been rough for him. He has been crying all morning. I've been trying to soothe him while also meeting the needs of my two year old daughter, cleaning, washing dishes, and doing laundry while my husband works.


It's just been a tough day.

When Robert walked in and started talking, Sailor ran to him and reached up. Robert didn't seem bothered at all and, instead, held my son off and on for the whole 45 minutes he was in our home. He snuggled him close while I folded laundry.

It was a huge relief to this tired momma.

Robert could have walked in, rushed, and left but instead he saw a need greater than internet and met it. That’s beyond customer service - it's humanity at its best.

Robert deserves a raise... a promotion... something! He’s an asset to your company and I will never forget his kindness.


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