My child is autistic and has an extremely limited diet. They also refuse to drink out of any cup except the one pictured.

Dr. Brown's recently changed their manufacturing process, and the lids to these cups took on a rougher, more frosted looking appearance as opposed to the shiny finish my child is used to seeing, so my replacement didn't pass the vibe check and they won't drink from it.

I scoured eBay and Facebook marketplace looking for maybe secondhand cups with the right lids, but was coming back empty.

I messaged the company explaining the situation, asking if there was perhaps back stock with the shiny lids I could purchase, and after I provided photos of what I was talking about, I received an email with tracking information explaining that they no longer make the shiny lids, but that they had located 3 left in their warehouse and were sending them to me.

It's such a stupid and little thing but happy tears. I couldn't be more grateful to them right now.