Brighten Your Day

Customer made me cry.

I work at a large national retail store. It was crazy busy.

A family waits in my line, I concentrate on 1 customer at a time, the one standing in front of me.

A family of 3 are now here, they tell me the order will be 3 transactions. Sweet. Im ring 1st lady's stuff. The 2nd lady is about 20, looks like she might a disability. Im asking her about the cartoon character on her shirt while ringing 1 woman's stuff. She pays.

Customer 2, the disable girl shyly puts a few items on the belt. Her mom tells her to sort her items out, food stuffs 1st. I ring that up. She tries to insert payment but it is a slide your card deal. I reach over and help guide her hand down the correct part. I hand her the receipt.

I ring up her few small toys/ gadgets. Her mom hands her a $50 bill. I stop and lean over and tell her what her total is. She hands me her money and I'm telling her that it is a $50 bill and she will be getting change back.

Her mom asks me to give her small bills. I pop the register and take out her change and the receipt.

I asked the girl to give me her hand and she does. So I count her out her change, 1 bill at a time. Here is a 20, a 10, a 5 and her 2 singles. And her coins. And I thank her for shopping and tell her to enjoy her toy.

She then helps her mom put stuff on the belt and I'm still taking to her about her shirt.

Mom thanks me for talking to her daughter. She tells me they shop 2 times a week and no one has ever actually talked to her daughter. Every one just rushes her through. I apologized for everyone and told her that I think everyone deserves to be treated as you would like to be treated.